Frequently Asked Questions

We have compiled a list of the most asked questions that we get.
Please feel free to email us if you have a question, and we might even post it here!

Products

All natural rubber yoga mats have a scent that can be especially strong when the mat is new. The smell is not a result of off-gassing chemicals, as no toxic chemicals have gone into the manufacturing process. Your eKO® mat's natural rubber smell will fade, but not completely vanish due to its eco-friendly composition.
To make the smell fade more quickly, leave your mat unrolled in an airy, shaded area and wipe the mat down with Manduka’s Natural Rubber Mat Wash, a  vinegar-based cleaning solution with essential oils.

If you store your mat rolled up, try rolling it so the top surface is facing outwards. This keeps the corners of the mat flat when practicing. In other words, roll the mat just like you received it, with the frog facing outward.

Regularly cleaning the eKO® mat with Manduka Natural Rubber Mat Wash will keep it in the cleanest and grippiest condition. Natural tree rubber often gets “thirsty” and a good cleaning can make a world of difference in appearance and grip.
If you sweat a lot, there still might be a slight amount of slip in some standing poses and poses like down dog, but if you keep your awareness and energy moving towards, instead of away, from your center of gravity, the “slippage” stops and one can stay firm in the pose. Actually, a little slippage comes in handy in some poses. For instance, during shoulder stand or plow pose, when it’s nice to allow the head to slide and the neck to lengthen.

Just like your favorite pair of jeans or a well-worn baseball glove, the PRO® requires a break-in process, or PROcess as we like to call it, which is really more like a ritual. As you practice, the top surface will naturally wear in, transforming it into one that’s uniquely yours. The more you stretch, twist, sweat and breathe together, the better it gets—just like your practice.
Designed to last a lifetime (with a guarantee to back it up), you’ll never wear your PRO mat out, you’ll just wear it in. In fact, some of our very first (and now legendary) Black Mat PROs are still being used today—that’s nearly 20 years of practice and still flowing strong. Regardless of which break-in method you use, it’s really all about making the mat yours.
The best way to break in your mat is practice, practice, practice, but if you want to speed things up a little, try the salt method below or view our break-in videos:.https://youtu.be/43SaYCAKzYE  or  https://youtu.be/klbpAXgD4A8

Orders & Sales

 

We really hope that we don't have to do this but we do accept returns. Simply just email us with the details of the item, quoting the order number as well as the reason for the return. 

We will only accept returns within 7 days of you receiving the items.Products returned must be unused and returned in their original packaging. As soon as we get it back we will have a look and let you know the next steps.

Our retuirns policy can be found at Terms and Conditions

Sure! Although we are an online store we enjoy meeting folks who buy from us. We are based in Glenashley, Durban North. Please contact us before coming in so that we can make sure we have a Yogi on hand to help you!

Manduka guarantees the Black Mat PRO®, Manduka PRO® and PROlite® yoga mats to be free of manufacturer defects and to last a lifetime if used and cared for properly. Since The PRO Squared is a multi-purpose mat, it is not included in the Lifetime Guarantee. Should a PRO mat not meet Manduka's standard of quality at the time it is received, we will replace the product, regardless of where it was purchased. If the product wears out from regular use, under normal conditions, we will replace the product, regardless of where it was purchased. Damage resulting from improper handling or care, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed, are not covered by the Manduka Guarantee.

Simply email us the details and we will contact you to arrange the next step.

 

While we try an keep stock of every item sometimes we are caught unawares and we are still waiting for the stock to arrive. We will notify you of the delay and let you know what the timing is. Normally it is just a couple of days until we are able to ship.

The Yogiverse

Don\t worry, a lot of people don't have! 
Thats why it is important that you give us your social link handles. We will use those. If you don't have that yet, well no problem, you can use your new listing URL on our webisite until you have got yourself organised!

Absolutely and we are keeping it that way. In fact we kind of pay you (in kind).

We created the Yogiverse to help spread the word and practice of the Yoga community.
The Yogiverse is open to all but for teachers and Studios there are added benefits such as automatically becoming an affiliate, classifieds  listing and socilal media sharing.
This is a service we offer to the Yoga community for free, no strings attached!

Register for the Yogiverse at : https://www.yogiverse.co.za